Everything you need to know before you move.
Whether you’re new to reformer Pilates or already have an established practice, we want your experience at PRFORM to feel simple from the start.
Find answers about your first class, booking, memberships, studio policies and everything in between.
New to PRFORM
What should I expect at my first class?
Expect a welcoming, small-group environment with thoughtful instruction and plenty of support along the way. Your instructor will guide you through the reformer, explain the movements and offer adjustments when needed so you can move with confidence at your own pace.
PRFORM is designed to feel approachable whether it’s your first Pilates class or your hundredth.
Do I need Pilates experience?
Not at all.
Our classes are designed to meet you where you are, which means beginners are just as welcome as experienced Pilates clients. We’ll help you understand the movements, build confidence and progress as your practice develops.
What should I wear?
Wear comfortable, fitted activewear that allows you to move freely and lets your instructor easily see your alignment.
Avoid anything that feels restrictive or gets in the way of movement.
What should I bring?
Bring yourself, water and anything else you need to feel comfortable during class.
How early should I arrive?
For your first visit, we recommend arriving [X minutes] early so you have time to settle in, meet your instructor and get familiar with the reformer before class begins.
Which class should I start with?
If you’re new to Pilates, we’ll recommend beginning with [BEGINNER / FOUNDATIONS CLASS NAME].
This class will give you the opportunity to learn the reformer, understand the fundamentals and build confidence before progressing into more challenging formats.
Classes & Booking
How do I book a class?
Classes can be booked online through the PRFORM website and our booking platform.
Once you’ve chosen your membership or class pack, simply select the class that works for your schedule and reserve your reformer.
How far in advance can I book?
Classes can be booked up to [X days/weeks] in advance.
We recommend booking ahead whenever possible, especially for popular class times.
Can exercises be modified?
Yes.
Our instructors can offer modifications and progressions to help you move in a way that feels appropriate for your body and experience level.
If you have an injury, limitation or anything your instructor should know about, please let us know before class begins.
Can I take class while pregnant?
Pilates can often be modified throughout pregnancy, but every pregnancy is different.
Please consult your healthcare provider before participating and let your instructor know before class so appropriate modifications can be discussed.
CLIENT TO CONFIRM: Specific pregnancy policy, prior approval requirements and whether private sessions are required.
Memberships & Class Credits
Making PRFORM part of your routine.
What membership options do you offer?
PRFORM will offer a selection of monthly memberships designed around different class frequencies, along with class packs and introductory options for new clients.
Visit our Memberships page to find the option that works best for your routine.
Do memberships require a commitment?
CLIENT TO CONFIRM.
Suggested copy once confirmed: Your membership terms, including any minimum commitment period, will be clearly outlined before purchase so you always know exactly what you’re signing up for.
How do class credits work?
The number of class credits included will depend on the membership or package you choose.
Credits can be used to reserve eligible PRFORM classes during the applicable membership or package period.
CLIENT TO CONFIRM: Credit expiration and rollover policy.
Do unused credits roll over?
CLIENT TO CONFIRM: Whether unused credits roll over or expire.
Can I freeze my membership?
Membership freezes will be available according to PRFORM’s membership policy.
CLIENT TO CONFIRM: Freeze eligibility, duration and applicable fees.
Can I cancel my membership?
Yes, subject to the terms of your membership agreement.
CLIENT TO CONFIRM: Notice period, commitment requirements and cancellation fees.
Cancellations & No-Shows
What is your cancellation policy?
We understand that schedules change. To make sure everyone has a fair opportunity to attend class, cancellations must be made at least [X hours] before your scheduled class.
Cancellations made within this window may be considered late cancellations.
What happens if I cancel late?
A late cancellation may result in [LOSS OF CLASS CREDIT / LATE CANCELLATION FEE — CLIENT TO CONFIRM].
Exact terms will depend on your membership or class package.
What happens if I miss my class?
If you do not attend a reserved class and have not cancelled within the required timeframe, it will be considered a no-show.
A no-show may result in [LOSS OF CREDIT / NO-SHOW FEE — CLIENT TO CONFIRM].
What happens to my class credit if I cancel on time?
If you cancel within the required cancellation window, your class credit will be returned according to the terms of your membership or package.
CLIENT TO CONFIRM: Any exceptions to the credit return policy.
Studio Policies
What happens if I’m late?
To keep class safe and minimise disruption, late entry may not always be possible.
Please plan to arrive with enough time to get settled before class begins.
CLIENT TO CONFIRM: Exact late-entry window.
Are grip socks required?
CLIENT TO CONFIRM.
Suggested copy if confirmed: Yes. Grip socks are required for all reformer classes for comfort, hygiene and stability.
Forgot yours? Grip socks will be available to purchase at the studio.
Can I bring a friend?
Absolutely — as long as they reserve their own spot in advance.
We’d love for you to experience PRFORM together.
Is there anything else I should know before class?
Come ready to move, learn and take the class at your own pace.
If there is anything your instructor should know — including injuries, movement restrictions or pregnancy — please share it with us before class begins so we can support you appropriately.
Still have a question?
We want you to feel comfortable before you ever step onto the reformer.
If there’s something we haven’t answered, reach out and our team will be happy to help.